# FAQ

## Account changes

### After an account is created, can I change the phone number?

It is not possible to change a number that is registered to the WhatsApp API. If you need to make a change, you should first register the new number and then cancel the subscription for the incorrect number. 

## Business Approval

### What are the requirements for a business to be approved for WhatsApp?

Compliance with WhatsApp policies and use cases that respect the WhatsApp guidelines. WhatsApp requires compliance with the following:

* [WhatsApp Business Solution Terms](https://www.whatsapp.com/legal/business-solution-terms)
* [Commerce Policy](https://www.whatsapp.com/legal/commerce-policy/)

### What are possible reasons why my business might not get pre-approval?

a) You offer or sell

* Illegal, prescription, or recreational drugs, including marijuana
* Tobacco products and related paraphernalia
* Unsafe supplements
* Weapons, ammunition, or explosives
* Animals
* Adult items or services
* Alcohol
* Adult health items
* Real money gambling services
* Goods, items, or posts that we determine may be or are fraudulent, misleading, deceptive, or offensive
* Items or products with overtly sexualized positioning
* Products or items that facilitate or encourage unauthorized access to digital media which do not comply with Facebook's policies

b) Your audience might be younger than 16.

c) You request a phone number for countries or regions where WhatsApp/Facebook do not operate. See the Blocked Countries list below. 

### **Which countries are blocked from using the WhatsApp Business API?**

There are some countries that WhatsApp excludes from communicating with WhatsApp for Business numbers. Phone numbers from the following countries are blocked:

* Crimea (+7978)
* Cuba (+53)
* Iran (+98)
* North Korea (+850)
* Syria (+963)

## Messaging

### Can I access the profile picture (=avatar) of the WhatsApp user?

No, there is no such feature.

### Can I use location sharing?

WhatsApp Business API supports location sharing, but real-time location sharing is currently unsupported and will result in “Message type is unsupported”.

### Can my API accounts message another API account?

No, that is not possible. Since the API system is a programming language, accounts that are connected to an API system can only message accounts that are connected to an APP system, and not to another API system.